Cancellation & Refund Policy

If you need to cancel or reschedule, contact Headshot through the official support channel as early as possible and provide your booking reference.

As a general operating policy, requests made at least 48 hours before the booked start time may be considered for refund or rescheduling. Requests made between 24 and 48 hours before the slot will normally be handled as a one-time reschedule or booking credit rather than a cash refund. Cancellations within 24 hours, late arrivals that materially prevent the session, and no-shows are ordinarily non-refundable because the arena time has already been reserved.

If Headshot cancels a confirmed booking and cannot provide a reasonable replacement slot, the customer may choose an appropriate reschedule/credit or a refund of the amount paid for the affected service. Nothing in this policy limits remedies available where a service is defective, deficient, materially different from what was promised, or where a refund is otherwise required by applicable law.

Where a session cannot safely or reasonably proceed because of weather, official restrictions, public-safety conditions, utility failure, transport disruption or another event beyond reasonable control, we may first offer a reschedule or booking credit. Where the service cannot reasonably be delivered, we will handle refunds in accordance with applicable law and the circumstances of the booking.

Approved online refunds are normally initiated back to the original payment method. After Headshot initiates the refund, the time taken to appear in the customer's account may depend on the payment provider, bank or payment method. We will provide the available refund reference where applicable.

Promotional, discounted, coupon-based or partially used bookings may be adjusted to reflect the actual service used and the terms of the promotion. Any restriction will be applied only to the extent permitted by applicable law.